Reference

Our Terms, Your Rights on www4d2u

This page sets out the legal basis on which www4d2u operates for accounts in Malaysia — covering how we handle your data, what governs your account, and where to reach us when you have a question about any of it.

Account TermsData & PrivacyCookie PolicyUser RightsContact & Requests
www4d2u Our Terms, Your Rights on www4d2u
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a copy of your account data, or need to escalate a dispute, we have three direct contact paths. Each route connects you to the same team — pick whichever fits how you work.

Live Chat Reach our support team directly from any page on the site. Use this for account-specific legal questions or to request your personal data record quickly.
Email Support Send a written request to our support address for formal matters — data deletion, terms clarification or account dispute documentation. We respond in writing.
Account Help Centre Log into your account and head to the Help section. From there you can submit a legal request form, which creates a reference number for your case.
HOW WE HANDLE IT

Data, Cookies, Security and Your Requests

Our approach to account security and data handling is built around keeping your information accurate and under your control. Here is what we do across the four areas that matter most to account holders.

Data Handling

We collect only what is needed to run your account — name, contact details and payment records from Touch 'n Go eWallet, Boost or GrabPay transactions. Nothing is sold to third parties.

Cookie Policy

Cookies on www4d2u keep your session active and remember your lobby preferences. You can manage cookie settings from the privacy banner shown on your first visit.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any change to your registered mobile number requires an identity check before it takes effect.

Retention and Requests

Account data is held for as long as your account remains active, plus a retention period required by applicable rules. Contact us via live chat or email to request access, correction or deletion.

Common Questions About Our Legal Terms

These are the questions we hear most often about our terms, account rights and data practices. If your question is not here, reach us through live chat or the Help Centre in your account.

These terms apply to anyone who opens or holds an account on www4d2u. Access depends on local law — where permitted in Malaysia, these terms govern your account in full.

Yes. Contact our support team via live chat or email with your registered account details. We will prepare a data summary and send it to your verified contact address.

Transaction records from your Touch 'n Go eWallet, Boost or GrabPay deposits are stored securely and retained per our data schedule. You can request a copy or ask about retention duration through our support channels.

We publish the current version of our terms on this page with a revision date. Continuing to use your account after a change is posted means you accept the updated terms.

Submit a dispute through the Account Help Centre after logging in — it generates a reference number. For written escalation, email our support team with your account ID and a clear description of the issue.

You can request deletion by contacting us via live chat or email. We will confirm what can be removed and what must be retained under applicable rules, then process your request accordingly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.